Ticket Questions

Can I change the date/event I have submitted for?
Unfortunately, ticket requests cannot be transferred to a different date or event.  Each event posted on our site has its own waitlist, and so if y...
Thu, 21 Feb, 2019 at 3:37 PM
Can I have priority tickets instead of general?
If you’re holding General Tickets, there is a chance you’ll be upgraded to Priority. The way that works, is that as fans with Priority tickets ca...
Thu, 21 Feb, 2019 at 2:51 PM
Does my ticket guarantee me a seat?
Unfortunately, no. There is no way for us to guarantee seats. Ticket are distributed in excess of capacity, because unfortunately some fans with ti...
Thu, 21 Feb, 2019 at 2:11 PM
Can I transfer my tickets to someone else?
Sorry, we cannot transfer tickets to other users. Tickets must be used by the member whose name is on the ticket(s). Additionally, guests cannot use the ...
Thu, 21 Feb, 2019 at 2:52 PM
I can't confirm my ticket
There are a few possible problems: 1) The show is sold out. We send out “Available” notices in batches. For example, if we have 100 seats avail...
Thu, 21 Feb, 2019 at 2:57 PM
Ticket request modifications
There are a few reasons you'd want to edit your tickets: 1. Did you request too many tickets?  That's easy!  Simply edit your request...
Thu, 21 Feb, 2019 at 2:12 PM
Can I get back a ticket I've deleted?
Unfortunately, once you've deleted a ticket from your 1iota account, it cannot be recovered.
Thu, 21 Feb, 2019 at 3:38 PM
I can't decline my tickets!
Unfortunately, if it's three hours before the call call time, on the day of the event you had reserved tickets for, you won't be able to ...
Thu, 21 Feb, 2019 at 3:02 PM
Can I request a large group of tickets?
Unfortunately, due to production's needs, and for safety, most shows limit the number of tickets requested to 2 or 4. If a show accepts group re...
Thu, 21 Feb, 2019 at 2:53 PM
Have you started/finished giving out tickets?
Once you've submitted a ticket request you will be notified via email if that request is approved. You should assume you do not have tickets until...
Thu, 21 Feb, 2019 at 2:12 PM